Lama Care Management ERP
Lama Care Management ERP
Lama ERP helps elderly care organizations manage operations and customer relations efficiently.
Lama ERP helps elderly care organizations manage operations and customer relations efficiently.
Team
Founder, CTO
Design manager
2 Product designers
My Role
My Role
Led design for desktop with focus on business, supervisor and admin roles. Scaled the design system to dashboards and data visualization.
Led design for desktop with focus on business, supervisor and admin roles. Scaled the design system to dashboards and data visualization.
Client
Client
Stealth Startup
Stealth Startup
Year
Year
2024
2024
Duration
Duration
4 months
4 months
Device
Device
Desktop
Desktop
Team
Founder, CTO
Design manager
2 Product designers
Solution
Solution
Visuals from the product — some key screens I designed for the final experience.
Visuals from the product — some key screens I designed for the final experience.
Business Brief
Business Brief
Lama, a stealth startup in elderly care, aimed to build a trustworthy platform that empowers organizations to digitize and streamline their operations.
Lama, a stealth startup in elderly care, aimed to build a trustworthy platform that empowers organizations to digitize and streamline their operations.
In several markets including India, Canada and the US, elderly care providers are an unorganized sector. The process of getting trustworthy care for elderly is laden with stress, hassles, dilemmas, and anxiety for the family members.
In several markets including India, Canada and the US, elderly care providers are an unorganized sector. The process of getting trustworthy care for elderly is laden with stress, hassles, dilemmas, and anxiety for the family members.
Re-framed My Design Challenge
Re-framed My Design Challenge
How might we simplify complex processes and customer relations for care supervisors?
How might we simplify complex processes and customer relations for care supervisors?
How might we best visualize data and enable transparency for business leaders?
How might we best visualize data and enable transparency for business leaders?
How might we simplify admin tasks?
How might we simplify admin tasks?
Process
Process
I worked collaboratively with the design team to map user journeys, and iterate on the information architecture for the web app.
I worked collaboratively with the design team to map user journeys, and iterate on the information architecture for the web app.
Design Decisions - Care Supervisor
Design Decisions - Care Supervisor
Conducted user interviews to identify pain points in current workflows of care supervisors.
In the absence of a dedicated platform, supervisors relied on tools like Excel and Docs to manage operations.
Conducted user interviews to identify pain points in current workflows of care supervisors.
In the absence of a dedicated platform, supervisors relied on tools like Excel and Docs to manage operations.
User Discovery
User Discovery
Key Insights for Care Supervisors
Key Insights for Care Supervisors
Assigning caretakers in an unorganized market with inconsistent schedules and varying skill levels is time-consuming.
Assigning caretakers in an unorganized market with inconsistent schedules and varying skill levels is time-consuming.
Remote monitoring and handling complaints currently through personal phones, is inconvenient and intrusive.
Remote monitoring and handling complaints currently through personal phones, is inconvenient and intrusive.
Price negotiations are frustrating to track and often lack transparency or structure.
Price negotiations are frustrating to track and often lack transparency or structure.
Design decisions
Design decisions
Platform for Care Supervisors
Platform for Care Supervisors
Designed and iterated on a suggest caketaker feature on the request page.
Designed and iterated on a suggest caketaker feature on the request page.
Designed a customer management interface with integrated chat and alerts.
Designed a customer management interface with integrated chat and alerts.
Visualized 'custom requests' flow and edge cases.
Visualized 'custom requests' flow and edge cases.
